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Customer Success Manager - Guadalajara/Culiacan Mexico


Are you passionate about building relationships? Can you win customer’s loyalty and trust? We are looking for you!

Prospera keeps growing, and now we are searching for a Customer Success Manager to join our operations team in Mexico! Be part of our ag-tech company, and help us turn agricultural produce into a predictable and optimized asset. 

As our CSM you will work closely with our customers to uncover the powers of precision agriculture and help them transform into sustainable businesses. You will be our eyes and ears with the customers. You will develop close business relationships and provide them with customized service to assure their success. 


The Role: 

Proactively own and manage selected accounts, becoming their trusted advisor 

Build long lasting customer relationships and encourage growth 

Maintain deep knowledge of the customer's technical environment, their business and market

Empathise with our user’s needs, providing them solutions

Be an expert on Prospera’s solution, with a deep understanding of our capabilities and value to customers

Assure customers good usage of our product with analytical monitoring, training and support

Handle new feature releases

Provide customer’s feedback to the Product team

On going visits to our customer’s field 



A master in interpersonal skills

Ability to grow and function independently as well as within a team

Strong organizational and troubleshooting skills with precise attention to detail

Technical background and analytical capability

Demonstrated ability to maintain composure in stressful situations

Fanatical drive for customer success with the ability to adapt to changes

Positive attitude, empathy, creativity and high energy

Willingness to travel about 40% of the time to customers in other states in Mexico

BA/BSc degree - a must

Based in Guadalajara and surroundings, or in Culiacan and surroundings - a must

Spanish mother tongue - a must

English high level both verbal and written - a must


Preferred Qualifications:

Experience in agriculture environments

Experience in high tech companies

Please send your CV to: